Public
Improving efficiency
Improving customer experience
Increasing staff satisfaction
Using MI to make operational improvements
Self Check-In
Improve the experience of the first touch-point with your branch
Qmatic Branch Self check-in relieves congestion and provides more efficient use of staff, more customer empowerment and satisfaction, and reduced costs. The solution also provides means for verification of the arriving customers matching service requirement with the right process, staff interaction and follow-up.
Key Benefits:
- Improved customer satisfaction by a better queuing experience.
- A more efficient process freeing up time and resources.
- Improved operational efficiencies by better staff utilization.
- Improved quality of service due to initial data capture.
Appointment Management
Control and steer the flow of customers
Qmatic Appointment Management provides the means to interact with citizens before they physically visit the branch, by allowing them to book appointments online before arrival. This reduces the time spent waiting by the customer and hence has a positive impact on the customer’s service experience. For the service provider this is a tool to control and steer the flow of customers away from peak hours to less busy parts of the day. It is also a powerful tool that delivers the pre-visit data required for the service provider to staff more appropriately and deliver better customer service.
Key Benefits:
- Improved customer experience thanks to mobile empowerment and reduced time waste.
- Better utilization of branch space and staff thanks to optimized customer flow.
- Improved service thanks to staff being better prepared before the visit.