Customer Experience Management
Mobile Applications
Queue Management Systems
Online Appointment Booking
Self Service Kiosks
Business Intelligence
Customer Feedback
Digital SignageOnline Appointment Booking
Integrated booking systems improve efficiency and customer experience.
Trica offers a totally integrated Calendar and Queue Management system to allow your customers and patients to book an appointment online, thereby creating a much better and more efficient flow.
A personalized user interface gives the customer optimal convenience and a sense of control. From this first touch point, they are able to make a productive connection with your organization. They enter your environment informed and prepared, reducing anxiety and equipping them to take care of their appointment with fewer hurdles.
Scheduling capabilities fully integrate with queuing and self-service check-in modules within Orchestra and other third party online systems to streamline each customer journey.
From the moment someone books an appointment, you are informed to select the best employees and resources to handle customer volume and needs.
Features
- — Web based calendar and online appointment system
- — Personalized user interface
- — Fully integrated to the queuing and self-service check-in system
- — Integrate easily to third party online appointment systems and calendar solutions (e.g. Microsoft Exchange Server) through our Calendar Connector and web services
Benefits
- — Improved service and customer experience
- — Saves both customer’s and staff’s time
- — Improved efficiency and reduced cost by more efficient use of staff
- — Reduced no-shows
- — Customer convenience thanks to 24/7 access to booking service